DrinkEasily™ - Smart Dispenser

Enjoy Complimentary Shipping on all orders worldwide.

The standard order delivery timeframe is divided as follows:

Processing Time: Typically, all orders are promptly handed over to DHL Express for dispatch within one business day of order placement and payment confirmation.
Shipping Time: This pertains to the duration taken for items to transition from our warehouse to the designated destination.

For Canada, UK, and USA:

DHL Express provides a shipping span of 2 to 14 days.

Rest of the World:

DHL Express offers a delivery timeline of 3 to 12 days.

Requested Modifications:

Given that a significant portion of our orders initiate processing on the same day, alterations or cancellations to shipping details may not be feasible once an order is placed. We urge our valued customers to meticulously review the particulars of their parcel, as we cannot assume liability for inaccuracies.

Kindly ensure the accurate selection of your item's size and color to evade any potential dissatisfaction.

In instances where parcels are returned due to inaccuracies, a fee for new shipping will be applicable.

For Bulky and Heavy Items:

Prior to placing your order, we recommend thorough measurement and size assessment. It's important to note that this service solely encompasses delivery; product installation is not included.

Please be advised that free shipping does not extend to heavy or bulky items, as their specialized handling and/or delivery necessitate distinct arrangements.

Should you have any further inquiries or concerns, our customer support team is at your disposal to offer assistance. - drinkeasily.com/pages/contact

Warranty Assurance:

Here at Drink Easily, our commitment lies in delivering products of exceptional quality that align with your expectations. We recognize that unforeseen situations can arise, which is why we extend a comprehensive warranty policy to offer you tranquility. We invite you to familiarize yourself with the details of our warranty policy outlined below.

Is My Product Covered by Warranty?

Certainly! We proudly stand by the caliber and artistry of all our offerings. Each purchase made from Drink Easily carries a one-year manufacturer's warranty, commencing from the day of delivery. This warranty encompasses any manufacturing anomalies that could potentially impact the functionality or performance of your product.

How to Initiate Warranty Service?

In the rare event that you encounter an issue with your acquired item, we've streamlined the process to request warranty service. Kindly send us an email at info@drinkeasily.com, and attach the invoice provided in your order confirmation. Within the email, kindly provide a detailed description of the issue you're facing with your item.

Our proficient team will promptly review your request and ascertain the eligibility of your item for warranty service. If the challenge is attributed to a manufacturing defect, we're prepared to lend our assistance.

What Falls Under the Warranty Umbrella?

Our warranty policy shelters manufacturing defects that may emerge during the warranty duration. Should your item display fault due to a manufacturing defect, we will shoulder the responsibility of rectifying or replacing the product, as determined by our team.

It's important to note that the warranty's time limit remains unaltered, regardless of the number of repairs or replacements the original product undergoes. To clarify, any replacement item you receive will be shielded by the remaining warranty period of the initial product.

What Lies Beyond the Warranty Scope?

While our aspiration is to deliver impeccable products, it's crucial to recognize that our warranty policy excludes defects stemming from improper upkeep or misuse of the item. We kindly urge you to care for your purchase adequately to ensure its enduring performance.

Instances where the defect arises from poor maintenance or misuse will not qualify for warranty service. However, we remain available to assist you in identifying a solution and providing requisite repair services at an additional charge.

We're at Your Service!

At Drink Easily, we place immense value on our customers and their contentment. Should queries or concerns regarding our warranty policy arise, don't hesitate to connect with us. Our dedicated customer support unit is poised to guide you and ensure a seamless warranty service experience.

We extend our gratitude for choosing Drink Easily. Your confidence in our products is cherished, and our commitment to furnishing remarkable customer service and support remains resolute.

1. What payment methods do you accept?

We accept all major credit cards, including PayPal, Apple Pay, Google Pay.

2. Can I cancel my order or change my address after placing an order?

As most of our orders start being processed within the same day, we may not be able to cancel or correct shipping information once your order has been placed. We ask our customer to double-check your parcel's information details as we can not be held responsible for incorrect information.

Please check if you have selected your item's correct color to avoid disappointment.

Returned parcels due to incorrect information will be charged for the new shipping. 

 3. I ordered multiple items; why did I only receive one?

For logistical reasons, items in the same order can, sometimes, be sent in separate packages, so they get to you faster. You may receive one thing before the next, so don't; they are on the way!

 4. Where's my order / How can I track my order?

You will receive an email confirming your order placement and another email with the tracking information when the order is processed and shipped. If you don't receive these emails, please get in touch with us with your order number/email used on the purchase or full name so we can check it and provide you with the tracking information.

 5. Where do you ship to?

We ship domestically to United States and internationally. For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.

 6. How long does shipping usually take?

The estimated shipping time for our products is approximately 3 to 10 business days. Our shipping source is DHL Express for international orders.

*Please note that your parcel may experience delays regarding status updates due to restrictions around Australia, which may impact your parcel delivery time. We hope you understand and honestly apologise for any inconvenience during these difficult times.

7. I received a damaged or faulty item; what should I do?

Please send us an email at info@drinkeasily.com with the information regarding the damaged item, including a video and/or photo demonstrating what is happening. As soon as we receive it, our team will verify it and get back to you as quickly as possible.

8. Does my product have a warranty?

Yes. All our products have a one-year manufacturer's warranty from the moment you receive them. If an issue occurs, please email us at info@drinkeasily.com with the invoice provided in your order confirmation and describe your item issue. We will verify your item, and if a proof is faulty due to a manufacturing defect, we got you covered.

Our warranty time limit still stands independent of how many repairs or replacements you receive concerning an original product. So the replacement product would only be under guarantee for whatever period remains from the original warranty.

*Please note that you are responsible for the maintenance of your product. Defects caused for poor maintenance are not eligible for a warranty.

10. How long does it takes to receive my refund?

Depending on the payment method, this can take up to 5 working days to appear in your account. If you have any doubts about receiving your refund, you can email us at info@drinkeasily.com with the order number or check with the bank or company used for the payment. "Please note that, despite trying to process returned items as soon as they arrive, they may take extra 3 to 5 days to be refunded due to warehouse processing time. We appreciate your understanding.